Frequently Asked Questions

Everything you need to know about your next pair of iconic shoes.

How do I know what size to order?

T.U.K. shoes generally run true to size, but since we offer unique styles like creepers and pointed boots, we recommend checking the specific size guide on each product page for the most accurate fit.

When will my order ship?

Orders placed at the T.U.K. Footwear Outlet are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.

What is your return policy for outlet items?

We accept returns on unworn items in their original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Are your shoes vegan-friendly?

Yes! T.U.K. is proud to offer a wide range of PETA-approved vegan styles made from high-quality synthetic materials that maintain our signature aesthetic without the use of animal products.

Do you ship internationally?

We currently ship to a wide variety of countries. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay to make your shopping experience seamless.